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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Apps crash on brand new HiSense 50R63G

Hi everyone,

I bought a new Hisense 50R63G TV today and so far I really like the features of the TV. The only issue I run into is that the F1 app started crashing as soon as I paid for the subscription. App crashes directly after the loading screen pops up. I was able to open the app without any issues before I paid for the subscription. 

The other issue is that the “innovative language- spanish” app keeps telling me I need to purchase a registration, even though I already purchased it.

I am not sure if these two issues are related. 

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