Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reshadar
Level 8
‎07-02-2021 02:40 PM

App too large for screen

The TBS app on my Roku opens up and everything is too big. I can usually still navigate the app and the shows air normally, but the TBS app signed me out and now, when I try to get the activation code, the code is too big for the screen and I can’t see the entire thing. How can I either make this app normal (I’ve already uninstalled, rebooted, reinstalled) or how can I activate the TBS app on my Roku without getting the activation code off of the Roku. TIA

0 Kudos
Reply
5 REPLIES 5
renojim
Community Streaming Expert
‎07-02-2021 08:28 PM

Re: App too large for screen

Have you tried the various zoom or picture size options for your TV?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
StreamerUser
Level 20
‎07-03-2021 11:32 AM

Re: App too large for screen

Try manually configuring your display:  Settings/Display=1080p TV or 720p TV (try both) and then opening the TBS app.

 

0 Kudos
Reply
Reshadar
Level 8
‎07-03-2021 01:16 PM

Re: App too large for screen

I actually did that and tried both. It seems that I have to keep it on Auto because my TV only goes up to like 420p or something like that, so that didn’t do anything. Thanks, tho. 

0 Kudos
Reply
C_I
Level 13
‎07-03-2021 01:21 PM

Re: App too large for screen

@Reshadar wrote:

The TBS app on my Roku opens up and everything is too big. I can usually still navigate the app and the shows air normally, but the TBS app signed me out and now, when I try to get the activation code, the code is too big for the screen and I can’t see the entire thing. How can I either make this app normal (I’ve already uninstalled, rebooted, reinstalled) or how can I activate the TBS app on my Roku without getting the activation code off of the Roku. TIA

Go into the app settings and adjust the screen size. 

 

0 Kudos
Reply
StreamerUser
Level 20
‎07-03-2021 01:34 PM

Re: App too large for screen

@Reshadar wrote:

I actually did that and tried both. It seems that I have to keep it on Auto because my TV only goes up to like 420p or something like that, so that didn’t do anything. Thanks, tho. 

What Roku model # and firmware version do you have?  Settings/System/About

..and how is it connected to the TV? (HDMI, Composite)

What is your TV brand/model #?

If you are using a model with Composite output to your TV, try connecting via HDMI instead to a different TV to register the TBS app, then switch it back.

(I verified this behavior on a 3910 using Composite output - does not happen with HDMI output)

Otherwise, contact TBS and Roku:  

https://www.tbs.com/help

https://support.roku.com/contactus/contact-options

@RokuDanny-R  Please pass this on to TBS/app engineering

0 Kudos
Reply