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Jsk5657
Level 7

Anyone else having problems with Philo

Philo channel has been pausing in the middle of shows, loosing sound during shows but keeps playing the show and pixelates randomly, anyone else having this problem?

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Anyone else having problems with Philo

Hi @Jsk5657,

Welcome to the Roku Community!

We would like to know how to identify and resolve any playback issues. I have a few questions to better understand the behavior you are seeing:

  1. When did this issue first start occurring?
  2. Do you observe this behavior while using any other channel(s) on your device?
  3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
  4. What troubleshooting steps have you taken so far to resolve the issue?

We would also recommend taking a look at the troubleshooting steps provided by our Support page here: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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