Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Woody7383
Newbie

America's next top model. Wrong show playing

Jump to solution

Has there been any updates on this lately? The last I seen was from December. 

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuERey
Community Moderator
Community Moderator

Re: America's next top model. Wrong show playing

Jump to solution

Greetings Community users,

We appreciate you for keeping us posted about this and sorry for the late response. Please be aware that this has been corrected by the team. Supposedly, the problem is the description and the title of the show; instead of America's next top model, this should be SupermodelMe, which is playing correctly.

We'll be closing out this thread now as this is resolved. Feel free to create a new post if there's anything the Community can be of assistance.

Thanks,
Rey

ERey.
Roku Community Moderator

View solution in original post

0 Kudos
22 REPLIES 22
beebear22
Newbie

America's next top model not

Jump to solution

I went to watch America's next top model but it's not America's next top model it's something called supermodel me that's not what I want why is this happening 

sara17bee
Newbie

Re: America's next top model not

Jump to solution

Did you ever get this sorted out? same thing happening to me 

RokuCarly
Community Moderator
Community Moderator

Re: America's next top model not

Jump to solution

Hi @beebear22 @sara17bee,

A warm welcome here at the Roku Community!

We appreciate you for bringing this to our attention. Your satisfaction is essential to us so we'd be more than happy to find you the best resolution for this. 

For clarification, can you please confirm that whenever you're trying to watch the show America's Next Top Model, are you being prompted at the wrong show/movie, or is there a different show/movie being displayed? On what app/channel are you trying to stream the show? In addition, would you mind sending us a video for reference? So that we'll be able to assess the situation better.

We'll be looking forward to your update as we are committed to finding a solution to your concerns. 

Thanks,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Marissamae
Newbie

Re: America's next top model not

Jump to solution

It’s doing the same thing for me. I click on americas next top model, the pic shows Tyra or Jay, but when I click on the episode it plays a completely different show.

RokuJanadeeK
Community Moderator
Community Moderator

Re: America's next top model not

Jump to solution

Hi @Marissamae,

We appreciate you sharing this observation and sincerely regret any inconvenience this may have caused.
Please be aware that our appropriate Roku team is keen on taking immediate action. We'll update this community thread as soon as more details become available.

We appreciate your patience as our team carefully examines this problem.

Let us know if you need any other assistance besides this.

Warm regards,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
Elin
Newbie

Re: America's next top model not

Jump to solution

When you go to the page to click watch episode on any of the America's next top model episodes, instead of playing America's next top model it's playing a show called Supermodelme. This is still happening 3 weeks after this post.

bipolargirl
Binge Watcher

Re: America's next top model not

Jump to solution

@RokuJanadeeK 

It's still happening a month later. Whatever happened to "Roku team is keen on taking immediate action"? How long does it take to realize the show that's playing is not America's next top model? Just click play yourself and it will say "last time on supermodel me." Please fix it.

RokuEuniceL
Community Moderator
Community Moderator

Re: America's next top model not

Jump to solution

Hi @Elin @bipolargirl,

Thanks for keeping us updated here in the Roku Community!

Please be advised that we have passed along this information to the appropriate Roku team to investigate further. We appreciate your patience and understanding in the meantime.
If there's anything else that we can assist with, please keep us posted.
All the best,
Eunice

Eunice L.
Roku Community Moderator
0 Kudos
bipolargirl
Binge Watcher

Re: America's next top model not

Jump to solution

@RokuEuniceL 

I just noticed the original post is from June 15th. Why has no one looked into it the past 3 months?

 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.