Amazon app suddenly telling me it's having HDMI issues
A couple nights ago, the Amazon app stopped working correctly. It pops up a message saying "There's a problem with the connection to your TV." Also verbiage about checking your connection, cable, etc. The link they give goes to a generic page with a bunch of troubleshooting steps which didn't apply to us.
I've tried replacing the cable. Other apps on the Roku work: HBO Max (which I assume would care about HDCP) and YouTube work without issue.
Has anyone seen this? The Amazon app was updated about a month ago. Was there a recent Roku update that might have affected this?
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue? With more detailed information, we will be able to assist you further.
Welcome to the Roku Community and thanks for posting.
We recommend starting here to troubleshoot channel issues: Follow these steps in order:1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Removechannel'. 2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart) 3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue. I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.