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Amazon Prime subscription not being recognized on roku

Before I bought Roku and subscribed to Hulu my smart tv had Amazon Prime button that launched my Prime video. Now launching Amazon Prime on my Roku the app runs but it doesn't recognize my prime membership. Every time I launcha movie it says I must sign up and pay.  Is it because of my smart tv prime messing with my Roku prime?

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Re: Amazon Prime subscription not being recognized on roku

No, there should be no interaction between the Smart TV and the Roku. I have multiple devices connected to the same TV, and Prime works fine on all of them. It sounds to me like the Prime channel is corrupted a bit. The first thing to try is to remove the channel, reboot the Roku (critical step, do not skip), then add the channel again and log in. I've never had to log into Prime once it was installed on any Roku, even after several years of use. 


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