Channels & viewing

[Tick71]

Amazon Prime keeps dropping from my Roku and I keep having to remove and reinstall it. This ONLY happens with Prime & no other channels. If it continues and Amazon doesn't fix it I will stop paying for it! SO Tired of having to do this every day!!!

[DBDukes]

@Tick71 

What do you mean by "keeps dropping?" My first though was that it was disappearing from the menu, but you say you have to remove it and add it back. So, what does "keeps dropping" mean?

[Tick71]

I mean... when I go to my Prime it has a black/blank screen. I have to then remove it and re-add it in order to get it to work again. Then the next day it does the whole thing all over again.

[DBDukes]

@Tick71 

Gotcha. Thanks for clarifying.

What you're attempting to do is actually a three step process, and the order of the steps is important. You only listed two of the steps. There's one missing, the middle step.

1. Remove the app
2. Reboot the Roku
3. Reinstall the app

Do all three steps in that order. See if this clears out any garbage data that my be causing the app to glitch.

[Tick71]

I did the 3 steps several times, because I read the post that talked about these steps. It doesn't matter, it still does the same thing. 2 steps or 3, my Prime channel is still a black screen the next day.

[renojim]

Do you really have to go through the whole remove/re-add procedure or can you just do a "System restart" from Settings->System or Settings->System->Power (as appropriate)?

What's the model number displayed under Settings->System->About?

[Exer142443643]

Exact same problem. 

[RokuMary-F]

Hi @Exer142443643,

Thanks for posting in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are all other streaming channels playing content normally? Are you being prompted with an error message? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more information, we will be able to assist you further.


Best regards,
Mary

[bradco]

Amazon Prime begins to play movie then drops(screen goes blank) then home page with channels appears.

[bradco]

Also having the same problem with Netflix. Disney Paramount Youtube Premium etc all work fine.