Channels & viewing

[Gregardio]

I have a Roku Ultra Dolby vision 4800x and it has no Prime video I can find end no search button to find apps is this normal I'm just about to return it

[renojim]

@Gregardio, if you're not in a region officially supported by Roku channel/app availability will be limited and search will be unavailable.

[Confused222]

Is there an updated list of models that will not be supported for 2022?

[RokuDanny-R]

@Confused222

Thanks for the inquiry.

For more information about that channel's compatibility with Roku devices, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Scotchwater]

Hi RokuDanny,

I just found this site after spending 2 hours trying to set up my Roku stick.  After going back and forth from the computer to the tv I finally got it connected!  The bad news, however, is when I tried to connect Amazon Prime, I too got the screen saying "amazon instant video app no longer supported".  Our TV is in our vacation home that is being used more and more that has a JVC Roku 4K TV that is about 6 years old.  

I completely understand that this is a "me problem" and not the fault of Roku, but any help you can give me on what to follow up with that would be the cheapest and easiest to get 4k Prime TV would really help this Senior Citizen Dinosaur!!! 

My serial # is: 1EJ46H071339

Thanks!!!

Al

[actu_8]

@RokuDanny-R 

Hi - I have a Roku LT and it is not letting me open Prime Video, reporting "amazon instant video app no longer supported".

Is there any way around this?

Thanks

Mark

[anode505]

Buy a firestick

[Scotchwater]

That's exactly what I did.  Works flawlessly!!!

[renojim]

@actu_8, when it comes to Roku devices it's the model number, not name, that matters.  If you're getting that message then I assume your device is older and doesn't have the horsepower to run the newer, slower, more bloated channels/apps that have become the way of the world on every kind of device and computer.  The only way around it is to get a newer device.