Channels & viewing

[Bill2021]

Tracker ID 70-216-959
Model: 4230X Roku 3
Serial#: 6325AL221870
software 10.0 build 4195-04

Tried all the remove/add/update/reset suggestions

Please help

Posted as a new topic as i didnt see any similar reports in this month

[lisacwms]

version 10.0 build 4195 prime video and netflexwont open removed app and restored no difference..

[RokuMary-F]

Hi @Bill2021,

Thanks for posting and bringing this to our attention.

We'd like to gather more information about the issue you're running into and for us to check this for you.

Does the issue only occur on Amazon Prime videos or all channels on your Roku device and could you please verify if you getting any error messages/codes when you are trying to access the channel in your Roku device?

Please keep us posted.

Regards,
Mary

[lisacwms]

I unplugged my TV for 60 seconds.. replugged it and wthen was abl to launch Prim video app and Netflix app..simple.. smh.. For the record I have a Hirense Roktu TV 32" with apps.. Hop that helps someone,..

[lisacwms]

I unplugged my tv for 60 seconds.. replugged problem solved.. lol

[Bill2021 · Accepted solution]

Update - used Setting/Restore Factory Defaults, then re entered all netflix/amazon data and re paired the remote, now its running

During the process it issued the bogus warning about needing a memory chip in the roku

However, it continued on and loaded Prime,