Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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CherylHere
Newbie

All4 channel is saying my password is wrong when it is correct, and I cannot view it on my ROKU

Me too. I deleted it, re-installed it and then restarted Roku following the instructions. I changed my password as well. I can get in on my phone but not on my TV through the Roku, it still says my password is wrong.  Any ideas anyone? 

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RokuKarla
Retired Moderator

Re: All4 channel is saying my password is wrong when it is correct, and I cannot view it on my ROKU

Hello @CherylHere

Thanks for reaching out here in the Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart. 
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?


Regards,
Karla

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