Help

Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Amree-68
Level 7
‎02-21-2022 02:32 PM

All4 channel is saying my password is wrong when it is correct, and I cannot view it on my ROKU

All 4 on my ROKU keeps saying my password is incorrect & I cannot view it.  I have removed it & added it again, this didn't work.  Then when I re-added it it did not add it just keeps looking like it's going to start then just keeps going in a circle and the sticks.

Has anyone had any success in reloading it since the ROKU update????

 

 

0 Kudos
Reply
3 REPLIES 3
renojim
Community Streaming Expert
‎02-21-2022 02:41 PM

Re: All4 channel is saying my password is wrong when it is correct, and I cannot view it on my ROKU

Some people get confused about what password a channel/app is asking for, so make sure you're not using the password you'd use for your Roku account at https://my.roku.com .  It wouldn't be asking for that.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Amree-68
Level 7
‎02-21-2022 07:13 PM

Re: All4 channel is saying my password is wrong when it is correct, and I cannot view it on my ROKU

Thanks for the reply, I am entering my channel4/All4 password.  I am able to log in in my phone & tablet, just not the ROKU on my TV

0 Kudos
Reply
renojim
Community Streaming Expert
‎02-21-2022 10:17 PM

Re: All4 channel is saying my password is wrong when it is correct, and I cannot view it on my ROKU

Try removing it and adding it again, but make sure right after you remove it you restart your Roku device from Settings->System or Settings->System->Power.  Once it restarts add it again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply