Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Hashim088
Newbie

Adding channels or apps problem

There is no Disney+ in my device Roku 4k and I there isn't any search or adding channels icon in the device 

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DBDukes
Community Streaming Expert

Re: Adding channels or apps problem

@Hashim088 

Roku is only sold and supported in 17 regions. You did not say where you were located, but if not one of these 17 regions, then you are not in a supported region.

  • United States
  • Canada
  • France
  • Germany
  • United Kingdom
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

That's it. Roku device cannot be purchased through official channels anywhere else.

As for app availability, Roku leaves that up to the developer. Netflix, for instance, is available in all areas. That's because Netflix decided to support a Roku app there. If Disney+ is not, that's because Disney decided to not support a Roku app there. If Disney makes it available, it will appear in the Channel Store there, but it's Disney's decision, not Roku's.

By the way, you'll find most services do like Disney, not like Netflix. Most will not support an app where the device itself is not supported.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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