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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tony_S
Level 7
‎07-23-2021 12:33 PM

Activation codes not working

I have tried to sign into every cable channel app with no luck (IDGO, AMC, NATGEO, USA). Some will let me login with the activation code but after I do everything is still locked. Others will just give me a general error, while others tell me user must re-authenticate. My cable provider is WOW! I’m guessing that this is not an issue with the apps because it is happening across multiple apps and there are others that are not cable related which I can still access. Not sure if this is a Roku or a cable provider issue. Is this happening to anyone else?

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Tony_S
Level 7
‎07-23-2021 07:24 PM

Re: Activation codes not working

UPDATE: got help from someone at ID GO. Apparently someone else had the same problem. He had me reset my WOW! password, and that took are of it. Was able to sign on to the other apps as well. 

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