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AAAA1234
Newbie

Acquaintance Downloaded Disney+ and Now I Can't Use My Own Disney+ Account

Odd situation. Acquaintance downloaded and used Disney+ some time ago on my Roku account/stick. I recently signed up for Disney+ and tried to login. Their account is there on logon screen and is locked. Have restarted/reset Roku and every time I redownload Disney+; their profile name is there and the profile is locked so I can not just log them out. Must be auto logon. This is a problem as it is happening on all of my Roku devices. PLEASE HELP!! THANK YOU!!  

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Acquaintance Downloaded Disney+ and Now I Can't Use My Own Disney+ Account

I don't have Disney+ any longer so I'm flying blind on this, but ...

There should be somewhere within the DIsney+ app where you can log out of the current Disney+ account.  Look for it under something labeled "Settings", "Account", "Options", or similar, or maybe just an icon looking like a gear or a head profile.

Once logged out, then you should be able to log back in, this time using your own account login parameters.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Ello2022
Roku Guru

Re: Acquaintance Downloaded Disney+ and Now I Can't Use My Own Disney+ Account

@AAAA1234  The screen isn’t locked. Click there profile. Once your in there profile you can go into the settings and log them out. 
https://technowikis.com/13439/how-to-sign-out-of-disney-plus-tv-smart-tv

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