Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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TonyRK4
Level 8

Re: Acorn Tv not allowing me to watch

I received the error message. 'You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign In. 2500-000000-607'. I'm using the same Acorn TV standalone app and I'm signed in through the same email address. I received an email from Roku confirming my subscription. When I try to stream a show, I get this error message. I've never had this problem before.

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theav
Level 7

Re: Acorn Tv not allowing me to watch

I’m having the same problem and error code.

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TonyRK4
Level 8

Re: Acorn Tv not allowing me to watch

My Acorn TV app seems to be ok now. What I tried was to sign out from the Acorn TV standalone app. When I went back into the app, I used the signup option instead of the sign in option. When I entered my email address during the signup process and clicked next, instead of the app completing the signup process it went directly into one of the shows I had previously tried to stream. I'm now able to stream on the Acorn TV app now. Hope this helps.

Re: Acorn Tv not allowing me to watch

I had this same problem. Your solution worked for me! It was like magic! 

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Mpcoats55
Level 7

Re: Acorn Tv not allowing me to watch

I get this error for any Acorn show using the Acorn app:

You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign in. 2500-000000-607. 

When I try to watch an Acorn show from the Roku channel it asks me to start a 7 day free trial. 

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Mpcoats55
Level 7

Re: Acorn Tv not allowing me to watch

That worked for me.  I restarted the Acorn channel, then picked subscribe. 

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