Channels & viewing

[benjmatt]

Hi, Googled the 'carp' out of this before posting, but I just can't find anything definitive, so I'm asking the community.  Can anyone with these channels verify whether I can access my existing Criterion Channel and Mubi subscriptions on Roku?  This would be the entire reason for me buying the device, and I don't want to find out the hard way it's actually a separate subscription, like for Mubi on Apple TV and Amazon Prime.  Thanks for the help!

[DBDukes]

@benjmatt 

I don't know of any service that has a separate app that requires you to subscribe through Roku Pay. If there is a standalone app, you can use a direct subscription to the service. And I always recommend going that way for the reason you mentioned.

[2Centexbears]

I’m having the same issue with the Criterion App as well. Roku manages the payment and they didn’t have any issues charging me for the service, but tried to watch a movie today on the Criterion App and I got a screen saying the following: 

Try the Criterion Channel for 7 day free trial.

Log in to the channel to watch content.

Well I’ve tried logging in with both my Roku password and my Criterion password and neither one is working. I looked to see if I had canceled the channel and it is the only channel that I pay through Roku and it’s says it’s active. Billed in late Nov. and good until late Dec.

Its irritating when you are being charged for content that you can’t watch. I might just cancel it, then reinstall the app to see if it works properly. However, I don’t want to pay for a month of the channel that I was just billed for and then get billed again for it. It’s one of the expensive apps and I can’t seem to find a way to contact Roku by phone to get help with this issue. 

[2Centexbears]

Well, my Roku Ultra 4680, I guess that’s the model number, must be about to bite the dust. It’s been on now daily for almost two years since the pandemic. It’s the model that was like $149.00 but it doesn’t do Dolby DTS. It’s acting rather oddly. I tried pulling up the Criterion App and it looked different than before. It looked like it does when it’s working properly. I started to search for the movie I wanted to watch got the same screen as mentioned above. However, this time there was a option to “restore purchase” that wasn’t there the first time. I hit the button and it is now playing movies again. I am planning on buying the model that plays back Dolby DTS , so I guess now’s the time to order one. This is not the first time it’s done some pretty wacky stuff that we had to figure out how to fix. It occasionally will have German subtitles out of nowhere appear on the screen and the voice activation will just start working on its on. It’s probably because I didn’t realize it was updating as frequently as it does. But I would prefer a model that will playback Dolby DTS.

I agree with member “DBDukes” about getting your Apps through Roku. There are a few that we pay for through Amazon Prime, but they are more expensive and when you experience issues with your channels, you have a harder time resolving the problem. I honestly didn’t think that this player would last as long as it has. The first one we had stopped working after a year of occasional usage, but this model has been going strong for a few years now. It wouldn’t surprise me if it died any day now. I think it was purchased in 2017. It was the top model that Best Buy had at the time. Our old model was a smaller Roku 2 XD Model 3050x. I think it had several issues with it. The size of the model, overheating, and a few power surges didn’t help it either. It smells like it’s burnt up.

[benjmatt]

Thanks for the info! I'm still in the air on whether to get a Roku or not, but since I really don't have time to watch anything right now, that decision can wait. Good luck with your new unit, sounds like the one you have now is toast!