I’m having the same issue with the Criterion App as well. Roku manages the payment and they didn’t have any issues charging me for the service, but tried to watch a movie today on the Criterion App and I got a screen saying the following:
Try the Criterion Channel for 7 day free trial.
Log in to the channel to watch content.
Well I’ve tried logging in with both my Roku password and my Criterion password and neither one is working. I looked to see if I had canceled the channel and it is the only channel that I pay through Roku and it’s says it’s active. Billed in late Nov. and good until late Dec.
Its irritating when you are being charged for content that you can’t watch. I might just cancel it, then reinstall the app to see if it works properly. However, I don’t want to pay for a month of the channel that I was just billed for and then get billed again for it. It’s one of the expensive apps and I can’t seem to find a way to contact Roku by phone to get help with this issue.