My turn to jump in here, as a long-time Roku user, I must own, let's see... 6 Roku devices and 2 Roku TVs, I think now, and after reading this thread, my brain is boiling. None of you are alone in this, I have been in the same situation with this Fox News App access issue for months. I am a DircTV subscriber. It doesn't seem to matter what subscriber you're with, the problem exists. The Fox News App is the only app that has these issues. I just emailed them at the email address that a few people posted on this thread. But what does upset me is the response here from the Roku folks, even after Roku subscribers have done all you've said and seem to be getting nowhere, a desperate plea from your own subscribers to reach out to Fox News yourselves seems ro be falling on deaf ears, and that's very upsetting. How hard is it to contact them on your behalf and tell them their app is broken and they need to fix it? Because the person replying before me is absolutely correct - this makes Roku look bad, first and foremost, not Fox News. It's a functionality issue within your platform, not elsewhere. Telling your customers it's our responsibility to get one of your clients to fix it seems pretty ridiculous, especially when, if you'd just read the comments here, your customers have clearly tried. I tried today, they've been emailed over at Fox. But I second what was said here earlier, and will be watching how this unfolds carefully - I would really appreciate it if you would reach out yourselves and prioritize having Fox News prioritize the fix on this, as it is terribly, terribly annoying. And yes, your response to this situation (not the situation itself) has made me think strongly about continuing to be a fan and customer of Roku, as I have been for years. Why not take the high road with customer service and look into this yourselves?
I should have checked the community posts earlier. Yes, I have the same problem, I've been round and round with Roku support, Fox support, and even Cox support (my internet provider). Everyone just points fingers. My work around is to unplug the roku, plug it in again, then login with the Foxnews app again. Like clock work, I get the error message every other day - VERY frustrating!
I was just saying I should have checked community posts long ago to see that this is a common problem. If I had, I would not have put so much effort into chasing the problem with all the tech support groups.