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OutlawKat13
Reel Rookie

4670X Roku Ultra lost audio

Roku Ultra (4670 series)  

I am on version 12.0.0, build 4184-46

 

For a few months now we've been having an issue where all the channel tiles disappear. Not that big a deal, when it's troublesome I can just do a system restart and they come back. Tonight however, after restart, the device outputs no audio. I can hear the sound it makes while loading, with the bouncing Roku letters, but once it loads to the home screen, there is no audio there or on any app. I have tried a 30 second power cycle via unplugging from power, switching to stereo in the audio settings, a few more restarts, pretty much everything except a factory reset. The bugs are ridiculous, guys, and according to my system telling me it checked for an update today and installed the last one way back in May, I'm wondering if this device is just no longer supported. If that's the case, that's a **bleep**ty shelf life. So, any suggestions on how to fix this, or should I switch to a different brand of streaming device? I hear Amazon fire TV isn't bad.

 

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4 REPLIES 4
RokuEuniceL
Community Moderator
Community Moderator

Re: 4670X Roku Ultra lost audio

Hi @OutlawKat13,

A warm welcome here in the Roku community!

We're glad to assist you with your problem with the Roku Ultra having no audio. We'd like to know more about the issue that you ran into. Do you have any other devices connected to your TV? (e.g., speakers and other sound systems) Can you please check the volume level and mute settings on your TV using your remote? Are you getting any error messages or error codes while playing content? With more details, we will be able to assist you further. Also, try to check out this link here on how to use volume modes on your Roku Ultra.

We'll be waiting for your response.
Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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OutlawKat13
Reel Rookie

Re: 4670X Roku Ultra lost audio

The TV is not muted. As I said in the original post, I can hear the audio of the roku logo during the device boot up sequence. There are no error codes. If there were, I'd have mentioned them. Simply no sound on the home screen or any app/channel after it boots up. There are no audio devices connected, only other input devices (game consoles) which have no sound issues. The issue is clearly with the roku device.

Using volume modes is not helpful. Again, as I said in the original post, I have tried switching from Auto to Stereo, which did not work. Please read what I say before replying and talking to me like I don't know how to check if my TV is muted. It's condescending and rude.

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RokuJohnB
Community Moderator
Community Moderator

Re: 4670X Roku Ultra lost audio

Hi @OutlawKat13,

Thanks for keeping us posted!

We understand you're having a problem with your Roku Ultra since you can't hear any audio. We'll be delighted to help. Please check out this support article on what to do if you do not hear sound from your Roku streaming player.

If the issue still persists, please keep us posted on what you find out.

All the best,

John

John
Roku Community Moderator
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OutlawKat13
Reel Rookie

Re: 4670X Roku Ultra lost audio

So, I've already mentioned multiple times that I've already done the things in that article. I know the hdmi input is not bad, nor is the cable, because once again, I can hear the logo bouncing during boot up. I have already switched audio modes. I've already unplugged power to hard reset the device. 

 

So, I'm just going to buy a different device, because clearly roku support is unable to read, or understand, what I am saying. This is even worse support than Comcast, and that's saying something.

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