Channels & viewing

[NotHappy3]

Yeah, we've all done those cookie-cutter fixes, and so far NONE WORK!

Is ROKU getting a kickback from Paramount+ for the crummy streaming, actually non-existent!

Why should we have to pay for internet service, and then pay for some **bleep** mobile hot spot just to stream what WE PAID FOR??

You all need to get your ducks in a row and give us customers what we PAID FOR!!!

[NotHappy3]

Constantly "investigating" and NEVER doing a G.D. thing about it!

[NotHappy3]

I see you are still spouting the same B.S. cookie-cutter garbage non-resolution as you did five weeks ago!

[NotHappy3]

Sorry, they cannot, or will not provide any answers.  They have a small card to read off of, and that is all they know.

The best suggestion I have read here is to start contacting and flood advertisers on Paramount+ and let them know what is happening.  Perhaps if they find out they are getting ripped off for ad costs they will also bring pressure to bear on these Paramount/ROKU imbeciles and get this issue fixed.

[hateerdy635]

Mine was failing beginning in early October with the identical trouble. Here it's miles 2 months later and the trouble still exists. I cancelled P+ but use a pals acct. Now. Virtually unwatchable. Roku & P+ are showing huge incompetence over this and they owe us an evidence here however they don't respond or show any indication that they're aware of the difficulty.

[ellen-l]

I first started experiencing issues with P+ after months without.  Watching the Bills/Chiefs game I experienced numerous playback issues.  Again, this is the first time after months of using the service.

Querying the Roku Streambar Pro this was returned:

<error cat_code="9" category="mediaerror" verbose="buffer:loop:demux:Errors seen on all bitrates"/>

[RokuDanny-R]

@ellen-l

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? When are you seeing this error? In addition, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[NotHappy3]

Do you mean "help" like you have provided on the previous FOUR PAGES of useless back and forth?

[ellen-l]

@RokuDanny-R I provided this information in this thread.  I will answer your questions there.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

I currently do not have any updates to provide regarding this issue as the appropriate Roku team is still investigating the issue. Rest assured that once more information is available, I'll post an update for the Community on this thread.

Your patience is much appreciated in the meantime.

Thanks,
Danny