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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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vnessa7
Level 7
‎09-03-2020 09:33 AM

xfinity stream beta

hi, i have been in connection with comcast trying to solve an issue that seems to be a Roku issue. Unfortunatlly i cannot talk or even chat with a live Roku agent. I am trying to stream and connect ,y Roku to my xfinity acct so that i am able to watch my cable. a error alert keeps poping up about 'needing high speed data subscription" which i have and i also disconecceted the roku account i had and tried to restart. please help 

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RokuDanny-R
Roku Employee
Roku Employee
‎09-03-2020 06:02 PM

Re: xfinity stream beta

@vnessa7 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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