Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

wrong channel

When I set up my ROKU I ordered HBO NOW. It shows in my account page as installed but on my TV it shows that I have HBO GO. I can't use that(no cable). How to fix this?

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3 Replies
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Level 16

Re: wrong channel

Two caveats up front:

  • I have separate Roku devices, not a tv with built in Roku, so if there are operational differences I'm not familiar with them.
  • I have no HBO at all, so this is purely speculation.

In my Streaming Channels store, I see both HBO Now and HBO Go available.  Perhaps you just installed the wrong one?  If so, see if you can remove HBO Go (highlight channel in grid on home screen, press * key, choose Remove channel, follow prompts), then install HBO Now from the Streaming Channels store.

 

 

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Highlighted
Level 7

Re: wrong channel

Yeah, two devices, one with GO and one with NOW. I'll delete one and then add NOW. Will there be 2 charges each month?

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Highlighted
Level 16

Re: wrong channel

Merely installing the channel should not create any charges - you have to explicitly subscribe first.
As long as your Rokus are registered to the same Roku account you should only be charged once. When you install the channel on the second Roku examine your prompts closely to be sure you just log into your existing account, not subscribe again.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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