Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuKariza-D
Roku Employee
Roku Employee

Re: why does roku continually lose my auto sign in to fox news, on all devices

Hi @tigerman325

Thanks for the post.

It appears that Fox News on Roku requires a TV provider login to fully access the channel. Moreover, please note that channels on our platform are managed by the channel developer themselves. We suggest reaching out to Fox News support to report the issue and for better insight on how their channel works on Roku. 

You can contact them here: https://help.foxnews.com/hc/en-us/requests/new

All the best,
Kariza

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ice-nine
Level 8

Re: why does roku continually lose my auto sign in to fox news, on all devices

I tried submitting information to the "channel developer" using the link you provided.  The autoreply I got after submitting the webform was that they do not answer every request but thank me for the submission.  So, it's basically a suggestions box with zero follow-up.  This is not helpful, so if you don't have an actual contact for the developer than I suggest you stop posting a link to a generic feedback form.  

There are now two things this sign-in issue has brought to light. One is that neither Fox News nor Roku support this app.  Two, the app seems to function correctly on Apple TV.  I know what my next streaming device will be.

Hdfxrs
Level 8

Re: why does roku continually lose my auto sign in to fox news, on all devices

Same here. I have stopped using it. CNN works better.

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fcefxer
Level 7

Re: why does roku continually lose my auto sign in to fox news, on all devices

This doesn't happen on other devices that are not Roku.

DBDukes
Community Streaming Expert

Re: why does roku continually lose my auto sign in to fox news, on all devices


@fcefxer wrote:

This doesn't happen on other devices that are not Roku.


Different devices use different operating systems. And the apps are built in different languages. You can't take an Android TV app and have it just work on a Roku. You have to build it from the ground up.

You can't take a TVOS app and have it just work on a Roku. You have to build it from the ground up.

The apps are not the same.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
Hdfxrs
Level 8

Re: why does roku continually lose my auto sign in to fox news, on all devices

I stopped using Roku because of this. AppleTV works fine with Fox News.

tigerman325
Level 8

Re: why does roku continually lose my auto sign in to fox news, on all devices

I only use Fox Nation and Hulu to watch Fox News on Roku now.

tigerman325
Level 8

Re: why does roku continually lose my auto sign in to fox news, on all devices

And I reached out to Fox News app support and never got a response. Big surprise.

ice-nine
Level 8

Re: why does roku continually lose my auto sign in to fox news, on all devices

This is the last Roku I'll every buy.  Let this be a lesson to anyone considering buying a Roku.  buyer beware: roku apps are unsupported.  

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DBDukes
Community Streaming Expert

Re: why does roku continually lose my auto sign in to fox news, on all devices

Huh. All mine work great. I wonder what I'm doing wrong.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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