Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ecmichel
Level 7

website Channel Store says "installed" but the channel is nowhere to be found on the Roku device

On my Roku Premiere device I searched for and found the "AT&T WatchTV" channel but couldn't install it. There was no icon and I've repeatedly received "cannot install" errors. It's definitely not on my list of installed channels. However, here on the Roku website, this channel shows up as "installed." Now what? Any pointers would be much appreciated.

0 Kudos
4 Replies
DBDukes
Level 16

Re: website Channel Store says "installed" but the channel is nowhere to be found on the R

AT&T has retired the AT&T Watch TV app. Look for the AT&T TV app instead.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos
ecmichel
Level 7

Re: website Channel Store says "installed" but the channel is nowhere to be found on the R

Thanks a lot for the reply! I tried the AT&T TV app, but it won't accept my login credentials. I assumed it's a different subscription. AT&T WatchTV is for mobile subscribers on unlimited data plans. Maybe AT&T TV is for cable subscribers?

0 Kudos
DBDukes
Level 16

Re: website Channel Store says "installed" but the channel is nowhere to be found on the R

It’s also a standalone service. It also replaced AT&T TV Now (formerly DirecTV Now).

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos
ecmichel
Level 7

Re: website Channel Store says "installed" but the channel is nowhere to be found on the R

I don't think the AT&T TV app supports AT&T WatchTV accounts. 

https://www.att.com/support/article/wireless/KM1324934

0 Kudos