Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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warlock
Level 7

we're sorry. this channel is not available in your region

hi

i bought roku express in uk, registered account in italy but I'm sorry. this channel is not available in your region. i can't install tv and disney plus now, thanks a lot

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6 Replies
makaiguy
Community Streaming Expert

Re: we're sorry. this channel is not available in your region

Where are you located now? Each channel determines where it will permit its Roku app to be used. Conflicts between where your account is based and where you are using it can cause the effect you're seeing.
Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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atc98092
Community Streaming Expert

Re: we're sorry. this channel is not available in your region

If your Roku account was created in one country, and now you're located in a different one, you need to create a new Roku account in your current location and do a hard reset of the Roku so you can register it to the new account. 

Content providers determine where their content can be viewed, and restrict access elsewhere. Even if your Roku account is in the US (for example), if you take your Roku outside the US, you won't be able to access any content that is restricted to only the US. Every country is assigned certain IP address ranges, so your locations is identified by that. And if it doesn't match your Roku account location, you will encounter issues with some channels.

Dan

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warlock
Level 7

Re: we're sorry. this channel is not available in your region

the roku was bought in uk but i use it in italy, I created an account by connecting to the home wifi with all the Italian data but now tv does not appear and neither does disney, if I create an account with us credentials, disney plus but no now tv appears to me, how do i solve? thank you very much

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boogernose
Level 18

Re: we're sorry. this channel is not available in your region

Its a regional thing and deals with legality.

There are plenty of Channels available everywhere.

You just have to experiment.

What counts is where you, are not where you created the account.

---A problem clearly stated is a problem half solved---.
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marmackco
Level 7

Re: we're sorry. this channel is not available in your region

Tried to add Internet Archive  and got to the Confirm page when it said "screw you - you can't have it",

Subsequent attempts to add Fox Business, Kinda Classics, Nowhere TV have all resulted in immediate rejection due to region cause.  Maybe I'll try to add a porn channel - if it works there's something seriously wrong here. I read somewhere (maybe on this site) that a rejected channel may result in ROKU locking out all sites for me.

What is going on?

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renojim
Community Streaming Expert

Re: we're sorry. this channel is not available in your region

Where are you located?  Those channels are all probably U.S. only.

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