Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JDMorrissey
Level 7

want Apple TV Plus - not Apple TV Plus screener

my roku tv only has the option for Apple TV Plus screener -  and no option for just regular Apple TV plus.  any idea what is going on? 

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renojim
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener

What's the model number of your Roku from Settings->System->About?

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DBDukes
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener

@JDMorrissey @renojim 

Gotta ask: what is "Apple TV Plus screener"?

DBDukes
http://www.dbdukes.com/
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StreamerUser
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener


@DBDukes wrote:

@JDMorrissey @renojim 

Gotta ask: what is "Apple TV Plus screener"?


https://channelstore.roku.com/details/7ca2dfd6179915862dc352032c94fe62/appletv-plus-screeners

StreamerUser
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StreamerUser
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener

Apple TV + is not an app - its a subscription service that can be accessed through the Apple TV app.

So, you'd need the Apple TV app, and it sounds like your Roku TV isnt a compatible model.

You never mentioned your Roku TV model # or firmware version:  Settings/System/About

https://support.roku.com/article/360036652634

Is my Roku device compatible?

Not all Roku streaming devices support the Apple TV channel. To help determine if your device in your country is compatible, you need to know the device model. To find this information, go to the home screen on your Roku device and select Settings > System > About. The models below support the Apple TV channel.

Device Model

 Roku TV 7000x, C000x, 8000x, A000x, 6000x 
 Roku Streambar™ 9102
 Roku Streambar Pro 9101R2
 Roku Smart Soundbar 9101
 onn.™ • Roku Smart Soundbar  9100
 Roku Express 3900, 3930
 Roku Express+ 3910, 3931
 Roku Express 4K 3900, 3940
 Roku Express 4K+ 3910, 3941
 Roku HD 3932
 Roku Streaming Stick 3600, 3800
 Roku Streaming Stick+ 3810, 3811
 Roku Premiere 3920, 4620
 Roku Premiere+ 3921, 4630
 Roku Ultra 4640, 4660, 4661, 4670, 4800 
 Roku Ultra LT 4662
 Roku 2 4205, 4210
 Roku 3 4200, 4230
StreamerUser
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DBDukes
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener

How the heck did I not find that? Anyway, thanks.

DBDukes
http://www.dbdukes.com/
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