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vickiep68
Newbie
‎07-10-2022 05:28 PM

video and sound not syncing ? any way to fix this?

we have had this problem for a few days where the picture and sound are not the same, what can be done to sync them? We have reset our wi-fi not sure what else to do.

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makaiguy
Community Streaming Expert
‎07-11-2022 07:16 AM

Re: video and sound not syncing ? any way to fix this?

@vickiep68 

First thing I'd try, especially if this is happening on multiple channels, is a restart of the Roku.

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System.   (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart -- use the menu method instead.)

You can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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