Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ginord
Level 8

unable to watch Fox News video show clips in their entirety.

I cannot watch the free Fox News video show clips in their entirety. When I start to watch them, they stop after part of the show.  I used to watch the complete show clip with no problem.

7 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: unable to watch Fox News video show clips in their entirety.

@ginord 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ginord
Level 8

Re: unable to watch Fox News video show clips in their entirety.

No, it does not solve the issue.

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ginord
Level 8

Re: unable to watch Fox News video show clips in their entirety.

I did what you said to do and it did not clear up the issue.

What else can I try?

Ginord

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ricksterrja
Level 8

Re: unable to watch Fox News video show clips in their entirety.

Same with us.  For weeks now, we cannot watch the free highlight clips anymore.  We've deleted the app and reinstalled just like Danny says but it does not fix the problem.  For years, we have watched in this manner, now it doesn't work. Says "free trial is over" but have no idea what this means.

Roku needs to fix the app with Fox News.

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RokuDanny-R
Roku Employee
Roku Employee

Re: unable to watch Fox News video show clips in their entirety.

Hi everyone,

If the issue remains unresolved, I'd recommend reaching out to Fox News directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Fox News channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxnews.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ginord
Level 8

Re: unable to watch Fox News video show clips in their entirety.

How come the Fox News show clips can be viewed in their entirety for free on other devices but not on Roku. This is a Roku matter, not Fox News.

ricksterrja
Level 8

Re: unable to watch Fox News video show clips in their entirety.

I would also like to know.   I've emailed Fox also, no answers, no resolution, just like with Roku.

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