Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lmcb
Level 7

unable to enter AMC+, it does not recognize my password or email

Tried to get into AMC+, put in correct email and password, says password is undefined.  Checked password and it was correct, tried several times, also changed password, no luck

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DBDukes
Community Streaming Expert

Re: unable to enter AMC+, it does not recognize my password or email

@lmcb 

Did you subscribe directly to AMC+? Or did you subscribe through The Roku Channel?

If you subscribed through The Roku Channel, it shouldn't be asking you for your email/password from within the Roku Channel. That would be something the standalone AMC+ app would do, and a subscription through The Roku Channel won't work on the standalone app; you have to watch from within The Roku Channel app.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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