Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
un-geeky mom trying to set up WWE in a special needs adult group home...
HELP MEEEEEEE!!! I recently purchased a Roku Express for my son's special needs group home, and it will not load WWE Network. He has a Roku in his room that DOES stream WWE. I have searched online for solutions, and so far I have updated Roku software, and removed and reinstalled WWE Network. We are online wifi, we are signed in to WWE Network, it begins to retrieve, then it says "media error occurred while trying to load this video",..., I sure do have a lot of disappointed guys!
I have to drive a half hour to get over there and Ive already worked on this twice... anybody?? Heeeeeeellllllllppp!
Re: un-geeky mom trying to set up WWE in a special needs adult group home...
You've not been explicit with the key info here. I think you are saying that your son's working Roku stick is connected to the same 'Special' wifi network as the one you are trying to get working. But you've not confirmed that explicitly so I can't be sure. What this would show is that it can work fine and so we need to focus on the stick. If this was not the case we'd be looking at routers and firewalls. Please confirm for the best advice.
I'd be tempted to do a full factory reset on the stick if it is indeed the stick we need to concentrate on. I'd also check out the wifi signal quality reading on the stick (check in the network settings on the stick, easy to find). If that's not great, or even if it's inconsistent, you might get a better signal by using an HDMI extention cable. Many TVs can block the wifi signal if the stick is tucked around the back. Another thing to look at is the power supply. Are you using the TV's USB socket to provide power? That can often be flakey and can produce some weird behaviour. Best to use the Roku provided USB PSU instead.
Try to get it working at your home. If you can get it working somewhere, that'll give you the encouragement to keep trying as you'll know it can be done. Especially if your son's is already working with the 'Special' network at the centre.