Only one device per account at a time.
one device per account is no problem, because he usually watches the pay per view with the home, the rest of it by himself, but that's a great point and I'll have to make positive the house knows that. .
I just got back from the group home, I reset wifi, with the Roku unplugged - while it was unplugged I added a hdmi extender - made sure it was the only tv in the house trying to access Roku/WWE - I removed the WWE channel, unplugged and plugged the Roku in again hopefully to get a clean restart, re-installed Roku, signed in, the program still still stuck at " retrieving" - I then checked the internet download speed under settings, says POOR.
Now Ive emailed the IT department (again)