Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jjkiii
Level 7

trying to watch foxnow, says channel is not in my package

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Trying to watch foxnow, however I get channel is not supported by my dish package. Dish says it is supported and the issue is not on their end.  Trying to watch Last Man Standing which I have watched each week for this season 9 but have issue tonight.

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RokuDanny-R
Roku Employee
Roku Employee

Re: trying to watch foxnow, says channel is not in my package

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@jjkiii

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Fox Now support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Fox support here: https://help.fox.com/s/contactsupport
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: trying to watch foxnow, says channel is not in my package

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@jjkiii

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Fox Now support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Fox support here: https://help.fox.com/s/contactsupport
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dj58
Level 7

Re: trying to watch foxnow, says channel is not in my package

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Foxnow works on 1 roku tv and 1 roku device but not on a 2nd roku tv. I don’t think it is fox’s issue.

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DBDukes
Community Streaming Expert

Re: trying to watch foxnow, says channel is not in my package

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@Dj58 

Give us more information. What do you mean "not works?" The app won't install? The app installs but won't launch? The app launches but crashes? The app launches but no content shows? The app launches, but playing content crashes? And so on. There are so many things that could mean. Tell us what's going on. Imagine we're not there with you and can't see what you see. Describe what's happening.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Dj58
Level 7

Re: trying to watch foxnow, says channel is not in my package

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This is the error I get: Your msauth_midco_net package does not contain FNC. But my midco package does include the Fox News channel and I do not get that error on my other Roku devices.

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DBDukes
Community Streaming Expert

Re: trying to watch foxnow, says channel is not in my package

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@Dj58 

That is odd indeed.

Confirm the Roku devices are on the same account. Look at the email address on Settings > System > About

Assuming they're the same, check the app version on each device. Are they the same version/build?

Assuming so, then on the device where the app isn't working, ensure you are logged out of your cable provider of the Fox Now app. Then, remove the app, reboot the Roku, and reinstall the app.

I know you've probably done much of this, but do those steps in that order and see how it goes.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Dj58
Level 7

Re: trying to watch foxnow, says channel is not in my package

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I followed your steps and it now works. Thanks!

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