Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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redappleone
Level 10

they do not become free‌‌

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paid roku channels are not becoming free for me after i purchase and install them then uninstall them one or more amount of times

why

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: they do not become free‌‌

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@redappleone

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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12 REPLIES 12\
Strega
Level 17

Re: they do not become free‌‌

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I'm not sure I understand your question but whether a channel is subscribed or not should be viewable/controllable via your account at roku.com.

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redappleone
Level 10

Re: they do not become free‌‌

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i wasn't saying that that problem happened when i subscribed to free roku channels, but when i purchased paid roku channels and no paid roku channels which i have purchased are shown there and only one free roku channel which i have subscribed to shows there and that free roku channel's subscription from me has expired

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brohan
Level 7

Re: they do not become free‌‌

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do you mean that you cannot watch that roku channel anymore? (after reinstall it)

jigsaw puzzle

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redappleone
Level 10

Re: they do not become free‌‌

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no, i can still watch paid roku channels after i reinstall them one or more times

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redappleone
Level 10

Re: they do not become free‌‌

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paid roku channels are not becoming free for me after i purchase and install them then uninstall them one or more amount of times

why

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renojim
Community Streaming Expert

Re: they do not become free‌‌

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@redappleone, it's not clear what you're asking, but you can manage your subscriptions at https://my.roku.com/account/subscriptions .  Make sure you log in with the same email address that shows under Settings->System->About on your Roku device.

Roku Community Streaming Expert

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I am not a Roku employee.
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redappleone
Level 10

Re: they do not become free‌‌

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i wasn't saying that that problem happened when i subscribed to free roku channels, but when i purchased paid roku channels and no paid roku channels which i have purchased are shown there and only one free roku channel which i have subscribed to shows there and that free roku channel's subscription from me has expired

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redappleone
Level 10

Re: they do not become free‌‌

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not subscriptions, but purchases

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redappleone
Level 10

Re: they do not become free‌‌

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on other operating systems that i use, paid applications in the built-in application store become free after purchasing them for the first time

why doesn't this happen for roku televisions and roku os

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