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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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nan-c
Level 7
‎04-03-2020 03:16 PM

subscription

I re-subscribed to Britbox this morning the money was taken from my bank but it isn't working can't watch anything. Can anyone tell me  what I need to do. I've  gone through  the steps nothing has worked. Thanks

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3 Replies
boogernose
Level 18
‎04-03-2020 09:43 PM

Re: subscription

How did you subscribe?

via the Web or Roku account?

https://www.britbox.com/us/help

---A problem clearly stated is a problem half solved---.
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Tivoburkee
Level 20
‎04-04-2020 12:03 AM

Re: subscription

In addition to being able to purchase the subscription directly from Britbox, you can subscribe to Britbox through the Roku Ch, and Amazon. So make sure who you did subscribe it from. 

Edmund
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nan-c
Level 7
‎04-04-2020 05:13 AM

Re: subscription

I subscribed  by clicking on Britbox and then  I had to put in my pin number for Roku. I've always done it that way don't know what happened this time

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