Channel Issues & Questions

[coneofsilence]

This morning Google Play will not open progress line freezes, Criterion Channel won't open has an error message "we are unable to load this content, try again". Hulu will not generate a sign in code or recognize my correct sign-in & password. Everything works ok signing in on my laptop using firefox web browser. I checked for Roku updates. I have uninstalled the apps reset the roku Hisense TV factory settings, then reinstalled the apps but they still do not work. I also have reset my DSL modem 3 times. Nothing works.

[coneofsilence]

Vudu, HBO & Movies Anywhere apps are opening and playing OK on my Roku TV. Google Play, Criterion Channel, will not open. Hulu app will not generate a sign in code and does not recognize my correct sign in & password. These sites work fine on-line with a laptop using Firefox, but Google, Criterion, & Hulu will not play on my Roku Hisense TV.

[RokuDanny-R]

@coneofsilence 

Thanks for the post.

Have you tried to connect your TV to another wireless network, such as a mobile hotspot, to see if you are still seeing the same issue with those channels?

If you are still unable to resolve the issue, please provide us with the following information:
-Roku TV brand and model number
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build are the channels (this can be found be selecting the channel on the Home screen and pressing the * button)

Please keep us posted.

Thanks,
Danny

[coneofsilence]

have no other network to try

Roku TV  8214X

Hisense model     32H4+

serial #     YK0026362264

software  9.3.0 build 4194-90

device ID   R2W012362264

google play version 2.1     build 20200803

criterion ch.     version 5.901   build 1

Hulu       version 6.33   build 1

I replied to the email I recieved but I guess it did not post my reply here. I'm a new roku owner and buying a roku TV has just added to my problems instead of solving them. 

[coneofsilence]

I wanted a device to stream Criterion Channel and Hulu neither will open any more they worked fine untill last week. Same thing with Google play worked fine until sometime last week. HBO, Vudu, Fandango Now, all work fine. Sorry I bought a Roku.

[RokuDanny-R]

@coneofsilence 

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

[coneofsilence · Accepted solution]

I found out my problem was caused by my  ISP, not Roku. I found I was having selective connection issues on my computer, like windows update not working, as well as the problems I had with certain Roku Channels.. I contacted my ISP and they gave me some settings changes for DSL modem. Now all Roku apps are working well.  

[angelmora1981]

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@RokuDanny-R wrote:

@coneofsilence 

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

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Worked for Google Play Movies

Thanks! 

[Banzaibear]

Just setup Roku express 4k+.  Bought to add criterion channel. I get a "could not add the Chanel. Error".  Any suggestions?

[RokuDanny-R]

@Banzaibear

Thanks for the post.

Have you tried restarting your Roku device, and seeing if you are still experiencing an issue? Are you able to install other channels on your Roku device?

If you are still unable to resolve the issue, you'll want to contact Criterion support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny