Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Muxelles
Level 8

[solved] Cannot install TNT or ESPN

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I am trying to get TNT and ESPN on my Roku Streaming Stick + (3810, 3811 series)

neither channel appears in the channel store. Plus, the channel store does NOT have a search feature 

I can cast from iOS ESPN>Watch over airplay just fine.

When I try to cast from the iOS TNTapp, a pop-up appears asking to “connecting to” Roku streaming stick. When I click “Yes install app” it opens the roku channel store and then nothing happens.  

why do these apps not appear in the channel store?

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Muxelles
Level 8

Re: [solved] Cannot install TNT or ESPN

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My roku stick was activated from an account that was originally created while I was overseas. That account was region blocked. 

i had to do a factory reset on the stick and link it to a NEW roku account created in the US. 

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Muxelles
Level 8

Re: Cannot install TNT or ESPN

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I would also add that I see blog posts suggesting that DisneyPlus, Hulu, etc are available (for purchase).  There is even a button for it on the remote.

but when I press the button, nothing happens. I cannot find these channels anywhere in the Channel Store. Is something set up wrong??

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Muxelles
Level 8

Re: [solved] Cannot install TNT or ESPN

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My roku stick was activated from an account that was originally created while I was overseas. That account was region blocked. 

i had to do a factory reset on the stick and link it to a NEW roku account created in the US. 

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cadclock
Level 7

ESPN 0033: THE CUSTOMER IS NOT AUTHORIZED FOR THE CONTENT REQUESTED WHAT DO GET FOR THE $70?

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0033: THE CUSTOMER IS NOT AUTHORIZED FOR THE CONTENT REQUESTED

WHAT DO GET FOR THE $70?

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RokuKariza-D
Roku Employee
Roku Employee

Re: ESPN 0033: THE CUSTOMER IS NOT AUTHORIZED FOR THE CONTENT REQUESTED WHAT DO GET FOR THE $70?

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Hey @cadclock

Thanks for the post.

For clarification, are you inquiring what's included in your $70 subscription to ESPN? If so, we recommend reaching out to the channel's customer support team to get help. Channels on Roku are managed by the channel developer themselves. We only rent and transmit the channel on our platform. 

You can contact ESPN Support here.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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