Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

smarterplayers not region supported

I am trying to add Smartersplayer but am being told I am in a region not supported and therefore I can't add it.  My provider of IPTV uses this platform and advises all their customers in Canada use this Channel and are able to add it.  Why can't I???

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3 Replies
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Roku Employee
Roku Employee

Re: smarterplayers not region supported

@bbaar 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: smarterplayers not region supported

My Smarters Player channel disappeared and when I try to add it back I’m getting “The channel code provided is associated with a channel not available in your region.“ My tv provider is telling me the issue is on Roku’s end. How can I find out what the issue is and when/if it is being resolved?

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Level 7

Re: smarterplayers not region supported

My Smarter Player was removed from all my devices also.  Nothing should be removed from our devices without our permission.  I should not wake up to see that Roku decided i'm not allowed to have an app on a device I paid for.  Unacceptable..

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