Channel Issues & Questions

[Kwgridley]

Several music streaming stop playback after 1 or 2 songs which means it is a Roku problem not just Pandora etc.

[atc98092]

Hard to say. I have Pandora streaming for hours yesterday and today on my Ultra 4800. What model Roku device are you using that is doing this?

[makaiguy]

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@Kwgridley wrote:

Several music streaming stop playback after 1 or 2 songs which means it is a Roku problem not just Pandora etc.

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When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

If that doesn't fix it:

Channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own Roku Channel and Roku Media Player. For other channels, Roku just provides the platform on which they run. Problems in how a particular channel operates should be directed to that channel.

Note that some channels may not have taken Roku model variations into account when  programming their Roku channel app, or have chosen not to complicate their app by accommodating older discontinued Roku models.  When contacting them, it is useful to include your Roku model and number (found via Settings > System > About).