Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

several apps randomly stop playback at the end of tracks means it is a Roku problem

Several music streaming stop playback after 1 or 2 songs which means it is a Roku problem not just Pandora etc.

0 Kudos
2 Replies
Level 21

Re: several apps randomly stop playback at the end of tracks means it is a Roku problem

Hard to say. I have Pandora streaming for hours yesterday and today on my Ultra 4800. What model Roku device are you using that is doing this?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Level 19

Re: several apps randomly stop playback at the end of tracks means it is a Roku problem


@Kwgridley wrote:

Several music streaming stop playback after 1 or 2 songs which means it is a Roku problem not just Pandora etc.


When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If that doesn't fix it:

Channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own Roku Channel and Roku Media Player. For other channels, Roku just provides the platform on which they run. Problems in how a particular channel operates should be directed to that channel.

Note that some channels may not have taken Roku model variations into account when  programming their Roku channel app, or have chosen not to complicate their app by accommodating older discontinued Roku models.  When contacting them, it is useful to include your Roku model and number (found via Settings > System > About).

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos