Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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vernonls
Level 7

roku slow/no connect amazon prim

Why has my roku become slow to connect to amazon prime in the last month?  It used to connect beautifully and it still connects to Netflix or other streaming services quickly.  I checked the firmware status of roku and it was up to date as of 8/9/18.  Only amazon prime seems to be affected.  And if I keep retrying it eventually connects and then all the programs stream just fine.  Is there some kind of issue between roku and amazon?  I have twice now deleted the amazon channel and then added it back.  I have a 75 Mbps connection using Comcast and very little other activity especially when we have settled down to watch tv. What happened and when will it be fixed. vern
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3 Replies
makaiguy
Level 11

Re: roku slow/no connect amazon prim

Between uninstalling and reinstalling Amazon did you reset your Roku? The Roku reset is necessary to get the original Amazon installation completely out of memory before reinstalling.
Roku 3, 4200X, Ser 4124C7087583, wifi connected - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi connected - JVC EM37T
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vernonls
Level 7

Re: roku slow/no connect amazon prim

Yes, I reset also reset it.
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Basil
Level 10

Re: roku slow/no connect amazon prim

"makaiguy" wrote:
Between uninstalling and reinstalling Amazon did you reset your Roku?  The Roku reset is necessary to get the original Amazon installation completely out of memory before reinstalling.

"vernonls" wrote:
Yes, I reset also reset it.

The order is important, as makaiguy was saying. Simply restarting the device isn't enough. It must be done in this order. Any other order is incorrect:

  1. Remove the app

  2. Reboot the Roku

  3. Reinstall the app

Your response isn't clear that you did it in that order.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

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