Channel Issues & Questions

[luvrgrlny]

my roku keeps shutting my movies off and going back to the home screen, this just started yesterday when i started to use my tv

[RokuDanny-R]

@luvrgrlny

Thanks for the post.

Can you please clarify the issue you are experiencing? What Roku device model are you using? How are you powering the Roku device? Is this issue happening on a specific channel?

With more information we will be able to assist you further.

Thanks,
Danny

[Sunnytwirler]

Hello - are you there?   I have the same problem of my Roku shutting down.  3810 Roku streaming stick.  Happens on most channels.

[RokuMary-F]

Hi @Sunnytwirler,

Thanks for the post.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please keep us posted on what you find out.

Thanks,

Mary

[ScottB74]

I have the same problem on more than one of my devices.  

[DBDukes]

@ScottB74 

Have you already tried the suggestions here: https://community.roku.com/t5/Channel-Issues-Questions/Are-you-being-returned-to-Home-screen-after-s...