Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We have 2 Rokus, 1 on our family room TV and 1 on the TV in our bedroom. The one downstairs in the family room recognizes me when I turn to the Spectrum TV app.......the one upstairs however, just started asking me for my user name and password when I choose the Spectrum TV app. (it never used to do this) So I go to enter my user name and password (for My Spectrum), it tells me that the information I provided does not match what they have on file? I click OK, and then it tells me that Spectrum TV app is not available on Roku. Now we've been watching this app for nearly 2 years with no issues. Why all of sudden did it kick me off? I do NOT want to uninstall the app and reinstall it for fear that I won't be able to access it again. I checked the Roku software and it's recently been updated, I have tried rebooting the router, the modem, the Roku and the TV on many occasions. Can someone help me understand how and why this has happened? Is anyone else experiencing similar issues? I am trying to schedule a spectrum tech to come out and troubleshoot.