Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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spaulrob
Level 7

roku not letting me sign in on spectrum tv app

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We have 2 Rokus, 1 on our family room TV and 1 on the TV in our bedroom.  The one downstairs in the family room recognizes me when I turn to the Spectrum TV app.......the one upstairs however, just started asking me for my user name and password when I choose the Spectrum TV app.  (it never used to do this)  So I go to enter my user name and password (for My Spectrum), it tells me that the information I provided does not match what they have on file? I click OK, and then it tells me that Spectrum TV app is not available on Roku.  Now we've been watching this app for nearly 2 years with no issues. Why all of sudden did it kick me off?  I do NOT want to uninstall the app and reinstall it for fear that I won't be able to access it again. I checked the Roku software and it's recently been updated, I have tried rebooting the router, the modem, the Roku and the TV on many occasions. Can someone help me understand how and why this has happened?  Is anyone else experiencing similar issues?  I am trying to schedule a spectrum tech to come out and troubleshoot.

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StreamerUser
Level 20

Re: roku not letting me sign in on spectrum tv app

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This is a recently reported problem with the Spectrum app and their account authentication services - you'll need to contact Spectrum and get them to resolve it.

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StreamerUser
Level 20

Re: roku not letting me sign in on spectrum tv app

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This is a recently reported problem with the Spectrum app and their account authentication services - you'll need to contact Spectrum and get them to resolve it.

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twt1
Level 7

Re: roku not letting me sign in on spectrum tv app

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Talked to spectrum and they said I must be on the same home network.Why would i use roku at home when i have cable tv there.The roku ad implies you can watch spectrum anywhere.Calling spectrum is useless

StreamerUser
Level 20

Re: roku not letting me sign in on spectrum tv app

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@twt1 

Not sure what "Roku ad" implies any specific use case for the Spectrum TV app (you might want to provide a link to it), but the Spectrum TV app is coded/published by Spectrum, and they control its behavior (such as limiting/disallowing viewing not connected to your modem/router/gateway).

You need to direct your complaints/issues with the Spectrum TV app behavior to Spectrum.

 

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