Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Community Manager
Community Manager

Re: Roku Goes To Home Screen After 30 MINS. Problem Not Fixed

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@Michael_Pyron Out of curiosity, are you experiencing this with any other channel on your device? If not, it's likely that the issue you're seeing relates to that specific channel. I might recommend trying a factory reset as a last troubleshooting step to see if this changes anything. If not, I'd suggest continuing to report the issue to Philo and request any additional support they may be able to provide. Please keep us posted! 

@Msellsworth01 Which model of Roku device are you seeing the issue on (Settings>System>About)? What exactly is the behavior you are experiencing? 

Try removing each of these channels from the Roku home screen by navigating to the channel tiles, pressing the * key and choosing 'Remove channel'. Then, go to Settings>System>System restart and restart your device. Once it loads up again, add each channel back once more and try streaming again. Let us know how it goes from there! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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