Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

roku channel

Jump to solution

hi i dont understand why i cannot add the roku channel to my device. the ADD button is greyed out

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: roku channel

Jump to solution

@derekp 

Thanks for the post.

Please be aware that The Roku Channel is only available on your Roku streaming player or Roku TV in the United States and Canada.

For more information about The Roku Channel, visit our Support page here: What is The Roku® Channel?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
4 Replies
Highlighted
Level 16

Re: roku channel

Jump to solution

What is the model number of your Roku?  Settings->System->About

Can you add it online?  https://channelstore.roku.com/details/151908/the-roku-channel

0 Kudos
Highlighted
Level 7

Re: roku channel

Jump to solution

Hi its a 3920 X  and No i cant even download form the web the install button is "Greyed " out

 

Sounds crazy but cant it have anything to do with my location????  ( Mauritius  )

i havnt seen anywhere that the stick is geographically set ???

Rgds

D

 

 

0 Kudos
Highlighted
Level 16

Re: roku channel

Jump to solution

Many channels are only available in certain countries and I guess The Roku Channel is one of them.  I have to admit, I had to look up Mauritius.  I'm guessing there are a lot of channels that won't be available there.

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: roku channel

Jump to solution

@derekp 

Thanks for the post.

Please be aware that The Roku Channel is only available on your Roku streaming player or Roku TV in the United States and Canada.

For more information about The Roku Channel, visit our Support page here: What is The Roku® Channel?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos