Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
@brookeking Clicking on that tile is exactly how I got the message I recently posted. We’ve been had. Reuters is not available on Roku. I can only watch Reuters video via my iPhone app. It’s a loss. As a possible substitute on Roku, I recommend Aljazeera. It’s even less USA-centric (and more enlightening about the rest of the world) than Reuters.
Just returned to Canada and switched on a Roku untouched since November 2019. Channel was still on my channel list and worked perfectly. Great to see it again, hope the channel returns to the Roku Channel store for all Reuters fans.
That makes sense then. The channel is still actually working on other devices, and it still works on Roku devices that haven't been turned on since the update that removes it, as you noticed.
But Roku devices update automatically if they are left plugged in, and the next time you get a system update, the channel will be "updated" to no longer function and only display a message that the channel is not available.
Don't you just love software that works against users?
Someone should talk to a professional or something because it seems like this violates consumer rights. At the very least, since there is a worldwide pandemic going on, it is immoral and unethical to take away a valuable source of news from a large number of people like this, over some kind of political or technical reason that has nothing to do with the actual users.