Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

red key

why is there a red key locking some shows
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1 Reply
Level 10

Re: red key

"Laurene" wrote:
why is there a red key locking some shows

With no more information than what you've provided -- you didn't give your Roku model number, the app you're using, or a specific example -- my guess is that you're using an app that requires you to authenticate against a content provider (cable, satellite, or streaming service) to view everything.
Roku Ultra (4660)
Roku Premiere+ (3921)
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