Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Camella
Level 7

“recent channels”

when i use the recent channels option my tv displays content from other channels and not from any of my recent or “favorites “ list. i then have to go back and pick all channels and scroll through to get from frequently watched channels. what’s going on?

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: “recent channels”

Hi @Camella,

Thanks for letting us know about the issue that you are experiencing with our "Recent feature".

We would recommend trying to perform a manual update on your Roku device to see if you can update to the latest OS and see if you are still experiencing the issue you are reporting.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
Please keep us posted on what you find out.

Many thanks,
Mary
 

 

 

0 Kudos