Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I asked about the issue through the Radio.com mobile app, and received the following reply:
"We're sorry to hear that you are unable to stream your favorite stations(s) on your ROKU device as the app fails to load completely.
Our Product team continues to have identified the problem and is working on a solution. As soon as we have more news we will be back in touch. We deeply regret any inconvenience caused to your listening experience in the meanwhile."
Radio.com channel will not load after May 7, 2020 update
We purchased a Roku HD 4K HDR 3810R Streaming Stick on March 19, 2020 and installed it the same day. This unit has always seemed slow and has never worked as well as an older (and significantly faster) Roku 3800R that we purchased in Sept 2019 and use on a second TV. (our router is only about 12ft from the 3810R TV and is set for the 5Ghz signal)
The 3810R has worked reasonably well until the recent Roku update on May 7, 2020 at 2:50 p.m. CST here in the Minneapolis area. It is software version 9.3.0, Build 4143. Since the update, the Radio.com channel will not load. The older 3800R has not done an update since Dec 5, 2019 and works fine including loading of the Radio.com channel.
Can anyone please assist or is the only remedy to purchase another streaming stick?
I am having the same problem - started last week, but it's only on the 4K Roku. I have a little cheapy one in my bedroom and so far that still works. Glad to see someone contacted Radio.com about this. Thank you.