Channel Issues & Questions

[walkjp]

We were several episodes in to the series "Time Trax" . Now it will no longer play. It still shows up, even in a search. But I cannot get it to play anymore. Anyone know what the problem might be?

Thank You

[RokuDanny-R]

@walkjp 

Thanks for the post.

Can you please specific the episodes that are you experiencing this issue?

With more information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

[walkjp]

I am at episode 9, but none will play now. Even ones I have already viewed. However, I have also found that there seems to be a bigger problem, not just Time Trax. I have tried a few other series, some play, some do not.

Have tried, rebooting device, uninstalling Roku channel, no luck.

[RokuDanny-R]

@walkjp 

Thanks for the post.

When removing a channel, please make sure to restart your device before adding the channel back again, specifically in that order.

If you are still unable to resolve the issue, please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have that information we will be able to pass it along to the appropriate team to look further into.

Thanks,
Danny

[walkjp]

"When removing a channel, please make sure to restart your device before adding the channel back again, specifically in that order."

That is what I did. After a couple of days, everything seems to be working again.

Thank You