Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DM28675
Level 7

"Spectrum TV cannot be purchased on Roku at this time" error message

The Spectrum TV app suddenly stopped working on all of the Roku devices in my house within the past week.  Every time I open the Spectrum TV app, I receive the following error message: "Spectrum TV cannot be purchased on Roku at this time. We apologize for the inconvenience and hope to make it available soon."

I have tried everything I can think of: uninstalling and reinstalling the Spectrum TV app, checking for Roku system updates, restarting my modem/router, doing a factory reset of the Roku device.  Nothing that I have tried has resolved the error.  I tried contacting Spectrum on several occasions, and Spectrum directed me to contact Roku to determine a solution.

Does anyone know how I can resolve this problem?  Thank you.