Channel Issues & Questions

[MadClown]

Since the 8.1 update I get "Server connection error. Not able to connect to 'DLNA device' please check your connection" when playing back media files using DLNA on the Roku Media Player. Two different ways it happens, and both are random. The first happens on initial playback of a file. It'll just show the progress bar and act as if it will begin playback, but instead the progress bar will get stuck and then eventually send me back to the Roku Media Player menu with the error message. Weird thing is if I press the back button while the progress bar is stuck, and then immediately replay the file, usually it will play fine.

If I actually am able to play the file, the second behavior happens just randomly while watching. It will be playing back normally and then suddenly out of nowhere I get the server connection error. No clue to know when it'll happen. It can be 5 minutes, 30 minutes, an hour, or even longer. Just suddenly Roku will give the server connection error.

I didn't have any of these problems until my Roku updated to 8.1 4131 on june 29.

software version: 8.1.0 build 4131-04
Roku 3 4230X
Roku Media Player: 4.1 build 1579

[sven875]

So it's not just me. I have exactly the same symptoms and it all started with the update.
4620X
version 8.10 build 4137-29

[atc98092]

What are you using for a DLNA server? I have no issues with Serviio.

[MTMediaWolf121]

I am having the same problem. Roku Premier.  I've tested with both Twonky Server 8.5 (licensed, running on a Qnap) and OpenMediaVault 4.  For me the player will start and play up to about 41 minutes then crash with a network error (connection to server lost).  Problem occurs with media files that played fine before the last update. No Changes to the network or servers.  The problem shows up on both of my Premiers.

[MadClown]

"atc98092" wrote:
What are you using for a DLNA server? I have no issues with Serviio.

I'm using MiniDLNA 1.2.1, but I didn't have any issues when I was on the previous version of Roku.

[RokuShawnS]

All, can you please post your serial number and DeviceID (if applicable) so we can investigate?  Thanks!

(Settings > System > About)

[MadClown]

Serial number: 632618163350

[RokuShawnS]

Oops!  I also need the DeviceID (if it shows one on that same screen).

Thanks!

[MadClown]

My Roku doesn't show the DeviceID on that screen.

[RokuShawnS]

"MadClown" wrote:
My Roku doesn't show the DeviceID on that screen.

The majority of older models, and maybe a few that have come out in the last three years, might not have a DeviceID.  Most of the latest models do.  If you don't have one, don't worry about it .
We can still discover the DeviceID even if someone doesn't post it, but it will require an extra step that will make it take much longer trying to diagnose the issue.