Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

"Featured Free" NBC link all of a sudden asking for cable provider...Why?

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Been watching the NBC channels on "Featured Free" for weeks and all of a sudden, tonight after a show had ended, it asked me for a verification code. I am doing Internet-only service through Comcast...what do I do?

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Roku Employee
Roku Employee

Re: "Featured Free" NBC link all of a sudden asking for cable provider...Why?

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@TheMurph 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC support here: https://www.nbc.com/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: "Featured Free" NBC link all of a sudden asking for cable provider...Why?

Jump to solution

@TheMurph 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC support here: https://www.nbc.com/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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